1 General Information

CompMasters ("we", "our", "us") provides professional computer, laptop, and IT repair services to customers across the USA. These Terms govern all interactions between CompMasters and its customers, including service requests, on-site visits, and communication via phone, email, or website.

By using our services, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement.

2 Services Provided

CompMasters offers the following services (including but not limited to):

• Computer and laptop repair
• Hardware and software troubleshooting
• Virus and malware removal
• Data recovery and backup
• Network setup and maintenance
• On-site technical assistance
• Remote IT support

We reserve the right to modify, add, or remove any service without prior notice.

3 Service Appointments

Customers can book appointments through our website, phone, or email. We will make every effort to arrive at the scheduled time. However, due to traffic, emergencies, or unforeseen circumstances, slight delays may occur.

For home or office visits, an additional travel fee may apply, as stated in our Pricing Policy.

4 Pricing and Payments

Our standard pricing structure is as follows:

All prices are in USD. Payment must be made in full upon completion of the repair, unless otherwise agreed in writing. We accept payments via cash, card, or approved online transfer methods.

Prices are subject to change without prior notice, but you will always be informed of the final estimate before work begins.

5 Diagnosis and Estimates

CompMasters will provide an estimated cost after diagnosing your device. If additional issues are discovered during the repair process, we will contact you for approval before proceeding.

Estimates are valid for 7 days from the date of issue.

6 Customer Responsibilities

Customers are responsible for:

• Backing up important data before service
• Providing accurate information regarding the device and issues
• Ensuring access to the device during scheduled appointments

CompMasters will not be liable for loss of data or files that were not backed up prior to service.

7 Data Privacy and Security

We take your privacy seriously. All data and personal information shared with us during service will be treated with strict confidentiality and used only for service-related purposes.

Please refer to our Privacy Policy for more information on how we handle data.

8 Parts and Warranty

We use high-quality and genuine parts whenever available. All repairs performed by CompMasters are covered under a 30-day limited service warranty, unless stated otherwise.

Warranty does not cover:

• Physical or accidental damage after repair
• Software issues, viruses, or data loss after service
• Repairs tampered with by a third party
• Normal wear and tear

Replacement parts carry only the manufacturer's warranty, if applicable.

9 Liability Disclaimer

While we take every precaution to ensure safe and successful repairs, CompMasters is not responsible for:

• Data loss or software corruption
• Hardware damage caused by prior issues or external interference
• Delays due to unavailability of parts or supplier delays

Our liability is limited to the amount paid for the specific service performed.

10 Cancellations and Refunds

Appointments may be canceled or rescheduled with at least 12 hours' notice.

Diagnostic or home visit fees are non-refundable once the technician has arrived.

Refunds for completed repairs are only issued if the issue reoccurs within the warranty period and cannot be resolved.

11 Remote Support Disclaimer

Remote support sessions require internet access and customer consent to allow remote control of the system. CompMasters is not responsible for connectivity issues or third-party software malfunctions during or after a remote session.

12 Limitation of Liability

Under no circumstances shall CompMasters be held liable for any indirect, incidental, or consequential damages arising from:

• Use or inability to use repaired devices
• Data loss
• Business interruption
• Third-party interference or tampering

Our maximum liability shall not exceed the total amount paid for the repair service in question.

13 Intellectual Property

All website content, text, images, logos, and materials are the intellectual property of CompMasters and may not be copied, distributed, or used without written permission.

14 Governing Law

These Terms and Conditions are governed by the laws of the United States of America. Any disputes will be handled in accordance with local jurisdiction where CompMasters operates.

15 Contact Information

For questions or concerns regarding these Terms, please contact: